Helpdesk
Resolve more requests with the whole customer in view
Email, tickets, chat and social in one queue, triaged by Eden AI and attached to the customer's deal history. Your agents stop asking questions the customer already answered in sales.
Built for B2B teams of 10–200 where the same people own sales and support.
14-day free trial·No credit card·Import your tickets in one step
“SSO login is failing for our whole team”
Eden: Billing · P2Deal history attached · $41,000
“Invoice copy for March?”
“How do I add a teammate?”
What gets lost
Your customer has to introduce themselves. Again.
A ticket comes in. The agent picking it up doesn't know who they are, what they bought or what it's worth. So they ask, and the customer repeats an answer they already gave to someone in sales.
Inbox
Every channel, one queue
Email, live chat and social messages land in the same place, with the same history, handled by the same team. No channel-hopping, no separate tool per surface.
SSO login is failing for our whole team
Invoice copy for March?
How do I add a teammate?
SLA and automation
Know what's at risk before it breaches
Set response and resolution targets and see which tickets are close to missing them. Assignment and priority happen by rule, so the queue never depends on who's paying attention.
SLA management is included in every plan here. Elsewhere it sits on a professional tier at $115/user/mo — more than double the entry tier.
Full context
Same record. Not an integration.
Sarah opens a ticket nineteen days after Acme signs a $41,000 deal. Whoever picks it up already sees who she is, what she bought, and what it’s worth. The ticket and the deal are the same record, not two systems with a link between them.
The loop
The complaint that becomes a changelog entry
A support request surfaces a gap. Most teams buy three separate tools to get it from there to shipped, then tell the customer by hand, if anyone remembers. Here it's one circuit.
Measured after every resolved interaction, automatically
Captured and prioritised with clear ownership
Every request visible by status
The release, linked back to where it started
The fragmentation tax
Three subscriptions to close one feedback loop
A ticketing tool, a feedback tool, and a changelog tool. Three bills, and the customer who asked for the feature never finds out it shipped.
| Tool | Job | Price | At 10 seats |
|---|---|---|---|
| Helpdesk tool | Support tickets | $55/user/mo | $550 |
| Feedback board | Feature feedback | $79/mo flat | $79 |
| Changelog tool | Release notes | $49/mo flat | $49 |
| Three-tool total | $678/mo |
Gain.io Pro — all three, plus the CRM
$270/mo at 10 seatsThe SLA line matters most: entry-tier helpdesk plans typically exclude SLA policies; those sit on a professional tier at $115/user/mo, which would make the three-tool total $1,278. Gain.io includes SLA policies in every plan.
List pricing as of August 2026. Monthly billing, 10 seats, USD.
Comparison based on published list pricing for commonly used tools in each category, as of August 2026. Your actual stack may differ. Figures are indicative per-category costs, not pricing from named vendors.
Questions teams ask before they switch
What we hear most often about running support on the same record as sales.